Everything travellers ask us before they buy.
Still stuck? Write to support@nordwalk.no — a real person in Bergen answers, usually within a few hours.
What exactly do I get for kr 69?
One complete PDF guide. A city guide runs 32 to 38 pages with around 42 numbered stops, each carrying what it costs and how long to give it. A trail guide is shorter — the walking is in wild country and there are fewer things on it worth numbering — and it counts ascent instead. Both have timed routes, printable maps and a shortlist of places to eat. No subscription, no upsell.
Is the free sample really free?
Yes. Open any guide, enter your email address and the first six pages arrive there: one full walking route with its map. We use the address to send the sample and for nothing else — no card details, no sign-up, no list.
How do I get the guide after paying?
Instantly by email: a download link plus your access code. The link never expires and the code re-opens your download on any device, so a new phone is not a new purchase.
Nothing arrived. What now?
Check spam and promotions first — ship wifi is slow, so give it two minutes. Then use the resend form at the bottom of this page: enter the address you paid with and the email goes out again, no proof of purchase needed.
Does it work without mobile data?
That is the whole point. Download it on wifi before you go ashore and the PDF, maps included, works with your phone in airplane mode. It prints cleanly on A4 too.
Can my whole travel party use one guide?
Share it with the people you travel with — family, friends, your cabin. We only ask that you do not post it publicly or resell it. Groups over 15 people, get in touch for a licence.
How fit do I need to be?
Every route lists distance, total ascent and an honest difficulty note — including which cobbles are brutal in the rain and which viewpoints you can reach step-free. City walks are flat options; trail guides say plainly when a climb is a climb.
My ship only docks for five hours.
Each guide has 2-, 4- and 6-hour versions of the route, measured from the actual cruise quay, with a buffer built in so you are back on board early rather than sprinting.
Can I get a refund?
Until you download it, yes — write to us while the PDF is still undownloaded and we refund in full, no form and no questions. The download is the cut-off, not a number of days: once the file is on your device the guide has been delivered and we cannot take it back. A file that will not open is always our problem, downloaded or not.
Which payment methods work?
Card, Apple Pay and Google Pay, all handled by Stripe. Prices are in Norwegian kroner with VAT included, and you are charged the exact amount shown at checkout.
Which languages are the guides in?
All twenty-one guides are written in English. Norwegian editions of Bergen, Oslo and Geiranger are out now, with German and Spanish in translation for next season.
Lost the delivery email?
Enter the address you paid with and we send it again — access code, download links, everything. No proof of purchase needed.
Try one before you decide.
Six free pages of any guide, emailed in seconds. No card needed.